Privacy Policy

Effective Date: January 1, 2026

Boston Boiler Repair Co is a referral service. We connect people who need boiler service in Boston with independent local heating companies; we don't perform repairs ourselves. This Privacy Policy explains what we collect when you call (617) 691-5446, send the form or browse this website, why we collect it, and who we share it with.

Information We Collect

We collect information you give us directly: your name, phone number, address or ZIP code, and a description of your boiler problem when you send the form. When you call (617) 691-5446, our call-tracking provider records details of the call, such as your phone number, the time and length of the call, and your general location, and calls may be recorded for quality and billing purposes.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time of your visit. We use this to understand how people find us and to make our site work better.

How We Use Information

We use your information to connect you with an independent heating company that serves your area, so they can contact you, quote the work and provide the service. We also use call and form data to measure which pages and services people use.

We don't send marketing messages. The company you're connected with may contact you about your request; their use of your information is covered by their own privacy policy.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. For example, they can keep you from having to re-enter information during a single visit.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the website may not work as smoothly, but you can still call (617) 691-5446.

Analytics and Third-Party Tools

The contact form is processed by our website provider and protected by Cloudflare Turnstile, which checks that a person, not a bot, is sending it. Calls to our number are handled by a call-tracking and routing provider. We may add website analytics in the future and will update this policy if we do.

These providers have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

When you call or send the form, your call and the details you provide are passed to an independent heating company that serves your area, either directly or through our lead and call-routing partners, so they can respond to your request. We are paid by these partners for the referral. We also share information with service providers that run our website, form and phone line. We don't share your information with anyone else for their own marketing.

We may also disclose your information if required by law, such as in response to a court order or to protect the safety of our team or others.

Data Retention

We keep call and form records for as long as needed to route your request, settle referral billing with our partners, and meet legal obligations.

When your information is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss or misuse, including HTTPS encryption on this website and limiting access to the people and providers who need it.

No method of transmission over the internet is 100% secure, but we work hard to safeguard your information and review our practices regularly.

Your Rights

You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete your information. You can also ask us to stop sending you marketing messages.

To exercise any of these rights, use the contact form on this website. For information held by the heating company you were connected with, contact them directly.

Children's Privacy

This service is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.

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